The BEST Home Watch Service In
Southwest Florida.
We've got your home covered!!
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Southwest Florida's BEST Home Watch Service!! We've got you covered!!

FAQ

Frequently Asked Questions

Q. Can you schedule our monthly home watch service to coincide with a delivery or service during any particular month?

“Typically, this is done as a special call as it is hard to schedule these types of services during a regular scheduled service call route.”

Q. What types of payments do you accept?

“We accept all major credit cards (through PayPal), personal checks, money order, PayPal and of course cash.”

Q. Can I pay you annually or semi-annually rather than once per month?

“Yes, you may and if for any reason you choose to cancel your service you will receive a prorated refund of services not performed.”

Q. Can I save $$ on my service by paying you annually or semi-annually?

“Unfortunately, our pricing structure is so affordable there is no room for discounts based on advanced payments. We accept advanced payments as a courtesy to our customers who would rather not deal with making a payment each month. We do accept all major credit cards for your convenience.We do offer an opportunity to get a Service Credit by prepaying for 13 service calls, please inquire about this.”

Q. Do I have to sign a long term contract for service?

“We have no long term contracts. Your service is considered to be month to month, however we ask for a minimum of 4 weeks notice in order to adjust our home watch scheduling in your area. So the shortest period of service with us would be 8 weeks to begin and 4 weeks thereafter.”

Q. Why is it best to have your company watch my house as opposed to my neighbor?

“People who have their neighbors watch their home many times still hire a professional home watch company as well. Home watch professionals are trained to look for problems as they begin. Anyone can come into your home to find a gushing water pipe under the kitchen sink, by then it is too late. Home watch professionals will many times see the drip before it becomes an all out broken pipe. Not to mention we are insured and bonded for your peace of mind. In addition, some insurance companies may require you have a professional home watch company.”

Q. Can I save money by just having you walk through my house without having to stop to run water, look under sinks, etc.?

“No, that would compromise the very reason you have a professional watch your home.”

Q. How many photos can/will you take of my home during each service call?

“We only take photos of your home as defined by you, the client or if an issue arises that we think you need a picture of. You may ask us to take as many as you wish, however we ask you try to limit your request to 8 per inspection.”

Q. If I choose to view my report securely online, are the reports archived for future review?

“It is always best to print each report after reviewing it, however all reports will be archived by our cloud-based software for future reference of all clients in good standing and active in our system. Sorry photos are not archived.”

Q. Can I request the same home watch professional to provide the service call each time?

“It will always be Matt and/or Jennifer Kalbach performing the services and Bill Wright as back up. We will never hire an employee.”

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